About this policy
This policy covers the Forged In Nen website, product browsing, customer accounts, the next-piece preference poll, email signup, and messages you send us. We handle privacy questions at support@forgedinnen.com.
The public collection pages are currently for browsing only. We are not accepting orders or collecting checkout payment details through this website. We’ll update this policy before enabling shopping and whenever our practices change.
01 / INFORMATION WE RECEIVE
What you share
- Email signup: your email address, signup source, consent version and request time, confirmation status, unsubscribe preferences, and any tee or optional size preference you submit for launch updates.
- Customer accounts: your name, sign-in email, saved default delivery address, account wishlist selections when syncing is available, and any order and shipment records associated with your account. When you choose to edit your name, default address or account wishlist, we process the information you submit to save that change with Shopify.
- Next-piece poll: your selected garment type, a random browser identifier, and the time of your latest answer. We do not ask for your email to vote or use a vote as marketing consent.
- Contact messages: your name, email address, selected topic, message, and any information you choose to include in later correspondence.
- Website and security information: our hosting and security providers process technical information such as IP address, browser and device signals, requested pages, and security-check results.
- Email activity: our email provider processes delivery, bounce, and unsubscribe records. Depending on the email and provider settings, it may also record opens and link clicks.
Please do not include passwords, payment information, or sensitive personal details in a message.
02 / HOW WE USE IT
Updates, replies, and a working website
We use this information to send the updates you request, respond to questions, manage subscription choices, authenticate account access, display your orders and details, save the profile changes you request, learn which garments and sizes interest visitors, operate the website, prevent abuse, and maintain records needed to handle requests or meet applicable obligations.
For email-signup troubleshooting, our application records a random request reference, processing stage, response status and timing. These diagnostic records exclude your email address, product and size preferences, security tokens and provider message text.
Marketing signup uses a confirmation email: you join the launch list after confirming your address. Sending a contact message does not add you to that list. Our Cloudflare-hosted browsing pages do not serve targeted advertising. Shopify’s separate data use, including Network Intelligence, is explained below.
03 / INFORMATION SHARING
How information is shared
We use service providers for website hosting and security, email updates, customer accounts, and customer correspondence. These providers process information to help us operate the site and respond to you. Shopify’s active account services and planned shopping services are described below.
Service providers & privacy policies
- Cloudflare hosts and secures the site. Its Turnstile service checks forms for automated abuse. When you allow it, Cloudflare Web Analytics measures website usage and performance. See the Cloudflare Privacy Policy and Turnstile Privacy Addendum.
- Brevo processes email subscriptions and submitted tee/size preferences, confirmation and update emails, and delivery of website contact messages. See Brevo’s Privacy Policy.
- Google Workspace handles our business email inbox and correspondence. See Google’s Privacy Policy.
- Shopify provides customer authentication and stores account profiles, addresses and order records. We also plan to use it for our online shop. Public checkout is not active. See the Shopify Consumer Privacy Policy, including Shopify’s own services and privacy choices.
These services may process information outside your state or country. We may also disclose information when required by law or where necessary to address fraud, security issues, or legal claims.
04 / SHOPPING WITH SHOPIFY
Accounts and shopping
Customer accounts: Shopify handles email verification, then returns you to Forged In Nen. You can view your account profile, default delivery address, order history, purchased items and shipment information within our website. Your sign-in email cannot be edited on our account page. When you edit your name or default delivery address, our service securely sends those changes to Shopify. Updating your default address does not change an order already placed.
Our website does not collect your sign-in code or a password. Shopify verifies your identity, and our Cloudflare-hosted service checks your session before displaying account information. A customer profile may be created the first time you sign in.
Account records are not saved in this browser’s local storage or intentionally included in analytics or diagnostic records. Hosting and security providers may still process technical request information as described above.
Signing out clears this browser’s Forged In Nen account cookies; it does not delete your Shopify customer profile or records. If Shopify sign-out cannot be completed, its separate session may remain active. On a shared device, sign out and close the browser when finished.
Signing in does not join our email list. Any marketing choice shown during sign-in is separate from account access.
We plan to use Shopify for our shopping bag, checkout, and order management. When these features become available, Shopify will process information needed to support them, such as selected items and quantities, contact details, delivery and billing addresses, transaction details, and device or security information.
Payment details will be entered through Shopify-hosted checkout and handled by the payment services used there. Our website server will not receive your full card number. We will use the order information available to us to fulfill purchases, provide support, manage returns and refunds, prevent fraud, and meet recordkeeping obligations.
Delivery will require sharing relevant contact, address and parcel information with shipping services and carriers. Shopify checkout may offer a separate email-marketing choice. Review it before placing an order; an order does not join this website’s email update list.
Shopify also has its own privacy responsibilities when you use its consumer services. Its Consumer Privacy Policy explains those practices; its privacy portal provides available choices and request options. You can still contact us about information we hold.
Shopify Network Intelligence is enabled for our store. Shopify may use information from your interactions with our Shopify services together with interactions with other merchants and Shopify to provide enhanced services such as security, personalization and advertising. Some of this processing may be considered sharing or targeted advertising under applicable law. Shopify is responsible for certain processing it performs for these enhanced services. Our checkout-specific choice, support request route and Shopify privacy portal are described below.
05 / COOKIES & STORAGE
Cookies, wishlists and privacy choices
Sign-in: secure, encrypted cookies recognize your account for up to one hour, or less if Shopify access expires sooner. A temporary cookie protects the sign-in attempt for up to ten minutes. Website scripts cannot read these cookies, and we do not keep access that automatically renews your session.
Drop invitation: we save a dated preference in this browser to avoid repeating the signup invitation for 30 days after you dismiss it or request a confirmation email, and for up to 180 days after this browser visits the confirmation page. This preference contains no email address or phone number, does not establish marketing consent, and does not follow you across devices. Clearing site data resets it. The signup form remains available even when the invitation is hidden.
Next-piece poll: a secure, first-party cookie holds a random identifier for up to 180 days so an answer from this browser can replace its earlier answer. The poll database stores that identifier, your choice and the latest response time; it does not store your email address or account identity. Clearing cookies resets this browser identifier, so the poll cannot guarantee one answer per person.
Wishlist: when you save a tee as a guest, we store its identifier in this browser on this device. No account is required, and saving does not subscribe you to marketing. Guest saves stay until you remove them or clear your browser’s site data. Account saves are stored with Shopify when syncing is available and follow you across devices. Existing guest saves are imported only when you choose. Signing out clears the account wishlist from the page, without deleting it in Shopify. We do not copy account saves into browser local storage. If browser storage is unavailable, guest saves last only on the current page. Sharing a product opens your device’s sharing options or copies its public link; you choose where to send it.
These Cloudflare-hosted browsing pages do not load advertising pixels. If you allow optional analytics, Cloudflare Web Analytics measures page views and page performance so we can improve the website. Its analytics service does not use cookies or local storage to track visitors. Our website stores your analytics preference in your browser for up to six months. A first-party preference cookie helps preserve an analytics opt-out if local storage cannot be updated. This cookie is not used to track visits. A separate Shopify checkout opt-out flag stays in this browser until you remove it or clear site data; it does not follow you across devices.
Use “Privacy choices” in the footer to allow or decline optional Cloudflare analytics on this website. The same dialog lets you save a separate Shopify checkout sale/sharing opt-out in this browser. When checkout opens, our storefront includes that saved opt-out, or an active Global Privacy Control signal, in a newly generated Shopify checkout link. Removing the saved choice sends no affirmative consent. This browser choice does not change other Shopify consent categories, delete information, or create a lasting Shopify account setting. For broader requests, contact us or use Shopify’s privacy portal. Declining Cloudflare analytics does not prevent browsing or using our forms. Hosting and security services still process information needed to operate and protect the site. You can also manage storage through your browser; blocking security services may prevent forms from working. Email activity measurement is separate from website browsing.
When shopping opens, cart and checkout features will use storage needed to maintain a shopping session and help prevent fraud. We’ll describe the active shopping tools and any additional tracking before they are enabled; our current analytics choice is not consent to future advertising or marketing.
06 / RETENTION & SECURITY
Keeping information for its purpose
We retain subscription information, including any tee and size preferences you share, while needed to provide requested updates and manage your choices. We retain correspondence as needed to respond, resolve follow-up questions, and meet applicable recordkeeping needs. Poll responses are removed after 180 days without a new answer from that browser when the next poll response is processed. You can clear the poll cookie in your browser; for a request to remove a stored response, contact support to discuss available options.
Shopify stores account profiles, saved addresses and account wishlist selections beyond an individual sign-in session so you can use them again. Signing out or clearing browser cookies does not delete those records. See Your choices to request access, correction or deletion. We may retain information required for legitimate recordkeeping or legal obligations.
After an unsubscribe or deletion request, limited records may remain to respect your opt-out, prevent abuse, or meet legal obligations. When sales open, order, payment-status, delivery and returns records will be kept as needed for fulfillment, support, accounting, tax and legal obligations. Service-provider logs and backups may have separate retention periods. We use access controls and encrypted website connections, but no system can guarantee absolute security. To report a suspected website security issue, see our security reporting page.
07 / YOUR CHOICES
You stay in control.
Use the unsubscribe link in a marketing email to stop updates. You can also email support@forgedinnen.com to ask about your information, request a correction or deletion, or withdraw your signup consent.
You can update your name and default delivery address on your account page. For sign-in email changes or account deletion, contact support; these are not self-service actions on the website.
Depending on where you live and the laws that apply, you may have additional rights to access, receive a copy of, restrict, or object to certain uses of your information, or complain to a privacy regulator. We may ask for enough information to verify a request before acting on it.
Our signup and contact services are not intended for children under 13. If you believe a child has provided personal information, contact us so we can review and remove it as appropriate.
08 / QUESTIONS & CHANGES
Ask us about your privacy.
We’ll revise this page when our practices change and update the date above. For questions about this policy or a privacy request, contact our support inbox or write to our business mailing address.
Contact us